Customer Testimonials near Nicholasville KY
I found it very easy to deal with this Dealership. The finance manager was extremely helpful
We were more than satisfied with our purchase and our sales representative. All our concerns were answered and everyone was friendly and courteous
Alex Orr, sales manager and Dion Brown, sales consultant, went above and beyond to help us purchase this new car. Both were extremely friendly and very professional. Prob the easiest and the less stressful time we’ve purchased a vehicle. Hope we enjoy our new Kia telluride! Thanks Alex and Dion for your kindness and help!
Very nice and clean facility full of beautiful cars and helpful people. My grandchildren made use of the playroom which was helpful.
My sales contact was Tasha and I found her to be really professional and friendly. Answered all my questions was great regarding firm filling etc
Sales manager was fairly typical as I had to haggle over so many unnecessary dealer add ons but eventually we sorted things out
Just about everyone I saw there was friendly and not too self- absorbed to say hallo. I mention this because it's not always the case.
Brandon, the finance manager, was excellent too. Unusually, he didn't do the common thing of trying to get me to buy everything from paint protection ... Read More DealerRater - Mar 26, 2026
Scammers. Walked in approved for a loan from the local credit union then find out a month later they swapped the loan provider without telling us wich resulted in us owing 13k on a 5k used vehicle from 2015. Never going to this place again. I work for triple A so I will recommend to any of my members looking for a new car to avoid this place like the plague.
After using Kia roadside assistance, my Telluride had to be towed to this service company because they were the closest. This was on a Sunday morning. I called first thing Monday morning to 1. make sure the car was there and 2. Get and estimate on when I would be able to pick it up.
It took until 3 pm to even get to TALK to an employee there and that was because we went through the sales department (sales ALWAYS answers…) Finally by 5 they told me yes they had my car and it would be 2-3 days to do the diagnostic!! Are ... Read More DealerRater - Jan 26, 2026
I leased a new Kia Sorrento from Car Town Kia January 2024 and it has been in the service shop there for 4 months of the past 2 years for different issues. Each time it was in the shop they argued about giving me a loaner car and wanted me to pay for a rental car. I finally asked them to break my lease a year early because it qualifies under lemon law, but they said that was not their issue and I would have to go to corporate Kia Motors. I understand some new cars have issues, but Car Town Kia was ... Read More DealerRater - Jan 20, 2026
Jessie at Car Town Kia was fantastic to work with. She greeted me right as I was parking and was very friendly from the start. Jessie went over the vehicle in depth and made sure I understood everything. She also worked closely with her managers to get me the exact price and payment I wanted, which I really appreciated. The whole process was smooth and stress-free. I drove home in a 2025 Kia Sorento and couldn’t be happier. Highly recommend asking for Jessie!
I am here to disavow my previous review. That review was done at the insistence of Barry Fisher the salesman while I was still at the dealership in the middle of checking out a car. He kept wanting me to give him a review before any deal was done. It is now about a month later and I just made the first pymt.
Please tell everyone you know or care about not to ever use this dealership for any vehicle purchase.
Their deal put me upside down for about 10k.It didn't matter to them that I was a ... Read More DealerRater - Jul 2, 2025
2020 Kia Telluride SX AWD – Stunning Vehicle, But Paint & Engine Failures with No Accountability
We bought a 2020 Kia Telluride SX AWD in White Pearl with black wheels and the beautiful brown leather interior. We fell in love with this vehicle—from the premium features like the holographic MPH display to the spacious, upscale cabin, advanced safety tech, and all-wheel drive performance. Kia made something special here, and we were proud to drive it.
But within just 3–4 years, we ran into two major failures—both widely known issues—and Kia refused to take full responsibility.
1. Engine Failure / Oil Consumption
The engine ... Read More DealerRater - Jun 25, 2025
Very good at his job. Also knows a' lot about cars. He got my wife and I a really good on a new kia k4 gt-line turbo.
Friendly and funny, Excellent customer service. He answer all question we asked and gave us an awesome deal. great experience. Mr. Fisher
Took my Kia Rio in yesterday. For a wheel sensors went bad. Still under warranty. All day they told me nothing yet. Later find out never touched it. Said A Mr Garrett. Well said first things first this morning now it's 3:17 haven't heard #1 word. I hope they didn't let it sit 2 day
Barry Fisher is the way all car salesmen should be. Professional, kind, honest, helpful in meeting our needs !!!!
Barry Fisher was such an outstanding salesman! He met my every need while staying within my price range. I would recommend him to everyone!!
I had a great experience at Car Town Kia in Nicholasville. Evan was helpful and made my experience a lot less stressful. I haven't chosen my new car yet but will definitely return for further shopping with Evan at Car Town Kia in Nicholasville!
My car is not drivable due to a malfunction and recall with Kia’s manufacturing. My entire engine has to be replaced which is covered under Kia’s lifetime warranty. However this dealer promised a loaner car while my car undergoes repairs, but after 7 days has done nothing to accommodate my issue. The staff seem unenthused to help with this matter, short and sharp with evasive responses, and make me feel unwanted as a melanated customer. My calls, texts, and requests remain unanswered. Even when speaking to the higher ups after my concerns were escalated, I’ve been treated horribly ... Read More DealerRater - Mar 25, 2025
I am not sure where to start with describing the experience I had recently with Adam and Patrick. My husband and I came in not necessarily looking to purchase a new car but looking for clarification and resolution to an old situation. Adam sat down with us and listened, cared what we had to say and understood our needs. He was caring, compassionate, and professional. He was able to help put us into a 2025 Kia Sorento that we absolutely love. Adam and Patrick helped us get into our dream car with a warranty that will give us a peace of ... Read More DealerRater - Mar 5, 2025
Car Town Kia has been a part of my family for nearly 10 years—not just because we love Kias, but because we are loyal to Car Town Kia specifically, just as they have always been loyal to us.
I had the pleasure of working with Gabe and Alisha, who made an exceptional team. From the very beginning, they showed a genuine commitment to meeting my needs. Their expertise was evident, and they remained transparent throughout the entire process. My experience felt personalized, with my vehicle goals at the forefront—goals that were not only met but exceeded by JP, Gabe, ... Read More DealerRater - Jan 29, 2025
Our buying experience was great. However, 3 months later our vehicle completely shut down due to engine failure. This is a newer vehicle that came with what they will tell everyone, an "excellent extended warranty." One reason we went with Kia was because of this so called "great warranty". Our vehicle sat in their parking lot for 3 and a half weeks with out being touched. My wife had to make call after call on the day they finally did take a look at it. We were basically laughed at when asking about a loaner or rental. We ... Read More DealerRater - Nov 19, 2024
Excellent staff, excellent service, and fantastic vehicles! We bought a Sorento 3 years ago and love it so much and had such great maintaince at Cartown KIA that we just bought a Niro.
Did not honor the price they agreed to and signed off on. Finance Director withheld breakdown of costs from me (he gave me a USB drive with documents, even though he was sending docs to his printer), so I didn't see an unauthorized charge for about $600 that I was never informed of when I made the deal, which was only supposed to add taxes, title and license. I asked for refund of unauthorized charge but was refused. Be prepared to pay surprise add-on costs if you want to do business here.
Everyone is always very nice and helpful. I was there for an oil change and it never takes long.
I had both good and bad experiences when I purchased a used car in May 2024. I got a car I like, and the people on staff were pleasant. They sent me home with the purchase contract on a flash drive, which I could not get to work. I went back a month or so later and asked them to print the information on the flash drive. They did so. I saw a line item called Special Benefit Package priced at $598. I asked the person who printed the contract what that was, he said he didn't know. Three months after ... Read More DealerRater - Nov 3, 2024
Chris Brown was an outstanding representative of KIA. He worked diligently to get a car and price that worked for me.
We came to look at a forte GT-Line which we saw online. It was small and difficult to enter and exit. Chris persuaded us to try the soul. Despite not caring for it's appearance it was functional, easier to enter and exit and surprisingly well equipped.
Always professional, fast and clean. Im always treated with respect and given quality service with plenty of timely feedback.
Excellent service! Anthony did a great job explaining what need to be done and kept me informed on status of work
Nothing but professional! Ben took great care of us and got us exactly what we wanted.
It was a great experience with great employees all around I would most definitely recommend
Great service adviser, quick turn around on recall fixes. Repairs done quicker than expected. Was kept informed at all times. Would have been five stars but first time ever visiting.
We purchased our Kia Sedona at Cartown Kia in Nicholasville. Ever since we have had it we have only had it serviced with them. They are ver pleasant to deal with and they take care of our service needs at our regular oil changes, recalls or any service needed. They usually complete the service with a courtesy car wash which I love.
I was well received at my visit on Tuesday. Everything was clean and service was efficient.
Great car buying experience. Chris Raynor was a great salesman to work with and was very helpful.
Derrick was very friendly and took his time giving me all the details. I would fully recommend Derrick Millar to purchase a vehicle from
I always get wonderful service from the Nicholasville Kia. They do good work and the staff are friendly and professional. It’s nice to know that some places still know what good customer service means.
Anthony was very helpful , explained the process very well on the oil consumption thing , all was good
Excelente atención. Muy profesionales el servicio rápido. La sala de espera limpia y ordenada. Recomendado.
I worked with salespersons Derrick Millar and Chris Brown. I appreciate that they let me look at various vehicles without trying to choose for me. They let me ask questions and then replied with informative answers and not as salesmen. I appreciated that.
Great staff and experience. Very personable. This is our 3rd vehicle purchase with Car Town KIA!
For more than ten years I have been coming to Car Town KIA in Nicholasville. They always treat me well. They are thorough when going over the routine service with me. They are also quite helpful in advising me when best to replace tires, belts and such. This visit was no exception. They were quick to perform the routine oil change and other service and returned my car to me cleaner and shinier than when I pulled in. I look forward to coming here for many more years.
My sales person was great to deal with. Chris Brown explain all about the car. The staff was friendly.
This is one of the worst dealerships I’ve had the displeasure of dealing with. The service department is abysmal. They have no communication skills. Their technicians and advisors have no idea what they’re doing. Whoever responds to their countless one star reviews uses the same generic response over and over. They will not reply to your e-mails or phone calls. Do not shop or get service here. You will regret it. We have a 2022 Kia and every time we’ve had it at this dealer it has been a fiasco. Bunch of liars.
They were very professional. They were not pushy and helped us find the vehicle we were looking for. Justin Chaney was very knowledgeable and helpful.
It is very clean, professional, while having a very comfortable feeling about it. Pleasant visit each time.
Excellent customer service! Ben was so helpful and made our buying so easy! Will recommend!
Friendly sales people. Chris Brown done a great job explaining everything to me about my purchase, the leasing process was easy, and I got the car I wanted.
I love this dealership and the staff. I have purchased several vehicles from Car Town Kia over the years and they have always taken care of me and exceeded my expectations.
My salesperson Ben was awesome. I couldn't have had a better experience. He went over everything with me to where I could understand. For example the pros and cons of a used vehicle vs a new one. He was very professional and kept his word on everything. I really enjoyed my experience with everyone at Kia.
Every person we met at Kia tonight was very helpful with the process of buying a car. Chris Raynor got the ball rolling and did an excellent job
I was super nervous to go in and buy a new car. DJ made the experience a breeze and helped me find my perfect car.
Trained salesman and staff. Clean orderly showroom. Need snacks and bottled water. Good display of cars in showroom. My vehicle was prepped well. They worked hard to get the lowest interest rate.
I was 30 mins early and still took close to 2 hours for oil change.
This review is not about the product, but rather the people. The people are friendly and what I'd describe as typical sales people. There is some pressure to make a purchase, perhaps before you're ready to do so. The good news about the pressure is that if you know what you want - you have some negotiating power and there's a chance you will get it. For me, the most disappointing aspect of my shopping experience was the knowledge of the employees about their products. I asked A LOT of questions, and didn't always get answers ... Read More DealerRater - Aug 22, 2024
So far so good inventory was great all the employees were really nice have to wait and see about service department
Very friendly and helpful customer service. Always willing to answer questions. Great place to go.
Pencil wipped multipoint inspection. Nothing to report, I was told (all green). But driver side front turn signal out and battery terminals corroded.Were my breaks or anything else even checked? will never know.
From when you first pull into there lot we were greeted, to our salesman Justin who help with making this experience pleasant, and to Alex who knew what we wanted and making it happen, Brandon In finance who would explain everything twice if we needed it, the whole team was all some.
Everyone was friendly, Chris Brown did an amazing job getting my daughter in her first car and the process was smooth and quick.
Everyone at the dealership was very respectful, and helpful! Chris was a very personable sales man and help to get me in the vehicle me and my family wanted for the price we wanted!
The sales representative, Derek Miller was wonderful. He was professional and led us through the process efficiently.
I recently purchased a car from Car Town Kia and had an outstanding experience. Special thanks to my sales person, Tyler D., who was knowledgeable, attentive, and went above and beyond to ensure I found the perfect vehicle. He promptly resolved a perceived slight, showing exceptional dedication and professionalism. I highly recommend Car Town Kia for their excellent customer service and commitment to satisfaction!
Excellent service. Nice waiting area. Enjoyed the coffee. Chris was helpful and took care of us. See you next time.
I took my KIA Soul there to have the anti theft device put on and fix 3 other recalls on my car. This place was so clean, the staff was very kind and ensured me that my car was in good hands. Initially, I was going to have to leave my car there overnight so I had my husband take it and drop it off. As soon as my husband dropped it off I got a text from Payton who was my KIA Advisor, she stated “Hi! This is your advisor Payton at Car Town Kia. Let me know if you ... Read More DealerRater - Aug 3, 2024
They have treated me horribly. Extremely sexist towards women. They treat me like I don’t exist and this is just my husband’s car. Will not return phone calls. I have messaged them many times and no real response. Please avoid them. They are awful.
Friendly, timely service, clean areas. Explained everything that was done during my service on my car.
Had a very pleasant experience in selecting my new vehicle. The staff went out of their way to accommodate me and did everything they could to see that I was satisfied with my purchase.
I recently had an outstanding experience with a KIA dealership, and it significantly enhanced my positive perception of the brand. From the moment I walked through the doors, the staff was incredibly welcoming and attentive. They took the time to understand my needs and preferences, ensuring I felt valued and heard throughout the process. The sales team was knowledgeable and transparent, providing detailed information about various models without any pressure to make an immediate decision. They offered valuable insights into the features and benefits of each vehicle, helping me make an informed choice that suited both my lifestyle and budget. ... Read More DealerRater - Jul 30, 2024
Peyton has been more than professional and helpful in the repair of my vehicle . As always as a good resource for me.
Professional. All staff are very polite and attentive. Nice, clean dealership. I event got a complementary car wash!
Bought car here 13 years ago and all that has been done to my car has taken place at this dealership!
Making the appointment took a bit of work, but once that was done the service department took care of the car quickly and efficiently while I waited. They finished sooner than expected, which was pleasant.
Our first experience with this business, and it is the worst I have ever seen. They have had our car for 10 days at this point. There was a software problem with diagnostic and ordering parts at first; we were patient. The part arrived 3 days ago, and was supposed to be installed that day, but we are still awaiting the car and/or any response to texts and calls. Will avoid this business at all cost and will warn friends and family to go elsewhere.
I was met with smiles and helpful faces. Chris done a great job keeping me informed on my car.
I recently had my 2024 Kia Forte GT Line serviced at Car Town KIA. Payton, my service advisor is the best. My wife and I was treated very nice and got very prompt service.
The staff was professional and greet you on the lot. My time there wasn’t long at all. The environment is warm, cozy and welcoming. This is my 2nd experience with Kia and I will be getting my next car at Kia. Kia cars are sporty and the performance is phenomenal. Easy on the gas.
Car Town Kia has been very helpful with getting my car worked on in a timely manner. They are always friendly and accommodating. I definitely cannot say the same of other Kia dealerships. I drive 2 hours to this dealership because my nearest one is incomparable to Car Town Kia.
I took my van in for service yesterday and was highly impressed with the service that I received. Everyone was friendly and professional. I was in and out in less than an hour. They even washed my van before returning it to me. It is the little things like that, that make people want to come back to a dealership. Chris in the service department was patient, and kind and answered all my questions. The waiting area was very clean and comfortable. They also have refreshments for their customers. I highly recommend Car Town Kia.
Very courteous service. Great explanation of the process and some extra details regarding my vehicle.
Great service. Comfortable lobby. Will be back soon to complete my needed repair work. Thanks.
Car Town Kia USA is the absolute best car dealer I have ever worked with. My last 3 vehicles were from them and I truly loved my Kia Soul and I traded it for a Kia Sorento, big mistake. I did not like the Sorento at all!!! I then traded it for a Telluride and I love it!! They have the best customer service, the best salespeople ever! JP Hunt made his first sale to us. And now he’s the general manager. We made up our minds that we’d never do business with anyone else again. Then there’s ... Read More DealerRater - Jun 3, 2024
Very pleasant experience. Went like clockwork, and the buying process was painless. Everyone I dealt with was very friendly and helpful. Happy with the car I bought.
First time service was excellent. In and out quickly and Payton was very helpful with info on the service department.
They were able to get my car in fast diagnose the problem and replace my engine
Clean dealership, good management that are knowledgeable and easy to talk to. Many cars to choose from
I bought my car there and I love it. The service was ok. I had to have my transmission replaced but I made an appointment for diagnostics and a full 54000 mile check. I didn’t hear back from them at all for almost a week. I had to call several times to find out about the transmission. They got it done in a few days after I called. I only got an oil change instead of the full check over though that I had the appointment for. Idk if they just didn’t want to do anymore or what.
Employees worked very hard to help me get the best deal on the car I selected. I am very happy with my purchase!!
We like the selection of cars, but sometimes the service is slow. I like that the service department checks everything on the car even if it's just an oil change. Peyton was very informative and friendly.
Excellent- promptly greeted by a very kind, friendly man named Mike (Powers, I think?) He got my car right in and it didnt even take as long as he said it would! (Always a good thing) Got it back with a car wash to boot - nice touch!
There was a circumstance that unexpectedly occurred after a recall was corrected. They willingly got it back in immediately and corrected it. They were extremely accomodating!
Chris was very attentive and accommodating! I was running late and he stayed behind to make sure I received my paperwork.
The customer service was amazing. They got us the best deal and were very fast!
Anthony L was my service advisor he was outstanding very knowledgeable about Kia cars. Answered all my questions. Was very professional and polite made me very confident in the service I would get in the service department. I could not have asked for a better experience. Also the courtesy driver (Larry?) was also extremely polite and courteous and made sure I got where I needed to be in a timely manner. I can not say enough good things about my experience with Car Town Kia service department.
Clean environment, all staff are friendly and seem to have good knowledge of their products. However, I must reiterate that your phone system is the worst I have EVER dealt with.
Always helpful! Wouldn't buy a car anywhere else! Service is always top notch! Love this place
My service advisor today was Payton and she was very good. She went over everything very clearly. They were very quick too. The only negative was that the paperwork indicated that they placed a new service sticker on the windshield, but when I looked, it wasn't there.
Had my routine oil change today. Mike took 5 star are of me. Answered all my questions. Rey knowledgeable. Helpful. Totally amazing.
Have always been available and respectful every time we contacted them! Very clean and presentable waiting room! Service is always fast and reliable
Very prompt, professional and efficient service and service writer, even with construction ongoing. Thanks to all
